Privacy Policy

Your privacy is important to us. This policy outlines how we handle your personal information.

Privacy Policy

Last Updated: May 3, 2025

1. INTRODUCTION

Welcome to Faint Studio ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website

This Privacy Policy applies to all services offered by Faint Studio, including custom web solutions, data protection services, technology consulting, and network solutions.

By accessing our services or website, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. INFORMATION WE COLLECT

We may collect several types of information from and about users of our services, including:

2.1 Personal Information

  • Contact Information: Name, email address, postal address, phone number, and other similar contact information
  • Business Information: Company name, job title, industry, and business contact details
  • Payment Information: Billing address, credit card information, and other payment details when you purchase our services.

    • 2.2 Technical Information

  • Usage Data: Information on how you access and use our services and website.
  • Device Information: Information about your computer, internet connection, operating system, browser type, and other technologies you use to access our services.
  • Network Data: When providing network solutions, we may collect information about your network configuration, IP addresses, and connection data.

    • 2.3 Information for Data Protection Services

  • Backup Data: When using our data protection services, we may store and process backup copies of your business data.
  • System Information: Information about your systems for security audits and disaster recovery planning.

    • 3. HOW WE COLLECT INFORMATION

    We collect information in the following ways:

  • Directly from you when you provide it to us
  • Automatically as you navigate through our website or use our services
  • From third parties, such as business partners or service providers

    • 4. HOW WE USE YOUR INFORMATION

    We may use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments and questions
  • Protect our services, our users, and the public
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Develop new products and services
  • Comply with legal obligations

    • 4.1 Custom Web Solutions

    For website design and e-commerce solutions, we use your information to:

  • Design and develop custom websites tailored to your needs
  • Implement SEO optimization strategies
  • Configure and manage cloud hosting environments
  • Monitor website performance and security

    • 4.2 Data Protection Services

    For data protection services, we use your information to:

  • Configure and manage automated backup systems
  • Implement ransomware protection measures
  • Set up and maintain data encryption systems
  • Create and execute disaster recovery plans

    • 4.3 Tech Consulting

    For technology consulting services, we use your information to:

  • Analyze your current technology infrastructure
  • Provide recommendations for digital transformation
  • Develop strategic technology plans
  • Conduct security audits

    • 4.4 Network Solutions

    For network solutions, we use your information to:

  • Configure and maintain network infrastructure
  • Set up business WiFi and security systems
  • Implement and manage VPN connections
  • Monitor network performance and security

    • 5. DISCLOSURE OF YOUR INFORMATION

    We may disclose your personal information:

  • To our subsidiaries and affiliates
  • To contractors, service providers, and other third parties we use to support our business
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request
  • To enforce our terms and conditions and other agreements
  • To protect the rights, property, or safety of Faint Studio, our customers, or others

    • 5.1 Third-Party Service Providers

    We may use third-party service providers to:

  • Host websites and applications (such as Microsoft Azure)
  • Process payments (such as Stripe)
  • Provide analytics and SEO services (such as Google Analytics)
  • Deliver email communications
  • Provide backup and security services

    • 6. DATA SECURITY

    We implement appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, and other security risks. These measures include:

  • Data encryption in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication procedures
  • Regular staff training on data protection
  • Physical security controls for our facilities

    • Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

    7. DATA RETENTION

    We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which we collected it, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements

    For data protection services, we will retain backup data according to the retention periods specified in our service agreements.

    8. YOUR PRIVACY RIGHTS

    Depending on your location, you may have certain rights regarding your personal information:

    8.1 For Canadian Residents

    Under Canadian privacy laws, you have the right to:

  • Access your personal information
  • Request correction of your personal information
  • Withdraw consent for future use and disclosure
  • File a complaint with the Privacy Commissioner of Canada

    • 8.2 For International Customers

    If you are located in regions with comprehensive privacy laws (such as the EU, UK, or USA), you may have additional rights, including:

  • The right to delete your personal information
  • The right to restrict processing of your personal information
  • The right to data portability
  • The Right to opt out of the sale of personal information

    • To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

    9. CHILDREN'S PRIVACY

    Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

    10. CHANGES TO OUR PRIVACY POLICY

    We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective.

    11. COOKIES AND TRACKING TECHNOLOGIES

    Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings

    12. THIRD-PARTY LINKS

    Our website may contain links to third-party websites and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services

    13. INTERNATIONAL DATA TRANSFERS

    We primarily operate in Northern Ontario, Canada. However, we may transfer your information to service providers and business partners located outside of Canada. When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection.

    14. CONTACT US

    If you have questions about this Privacy Policy or our privacy practices, please contact us at:

    Faint Studio
    contact@faint.studio

    15. SPECIFIC SERVICE PROVISIONS

    15.1 Azure Cloud Hosting

    For customers using our Azure cloud hosting services, Microsoft's privacy policies may also apply. We encourage you to review Microsoft's privacy statement at https://privacy.microsoft.com.

    15.2 E-commerce Solutions

    For e-commerce websites we develop and maintain, additional privacy considerations apply regarding customer transaction data. We implement appropriate safeguards for payment processing in compliance with PCI DSS requirements.

    15.3 SEO and Analytics

    Our SEO services may involve the use of analytics tools that collect user behavior data. We anonymize this data whenever possible and use it only for the purpose of improving website performance and search engine rankings.

    15.4 24/7 Network Monitoring

    Our network monitoring services involve automated systems that continuously monitor network performance and security. This monitoring is limited to technical metrics and does not involve surveillance of personal communications.